Twisted Chef
www.twistedchef.net
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Twisted Chef Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Twisted Chef has 1.6 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Unique items.
Cons: Items never recieved with no resolution or refund in sight, No delivery, Please see the write up for details.Most users ask Twisted Chef for the refund as a solution to their issues.
View full overview ›
Twisted Chef Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Twisted Chef has 1.6 star rating based on 13 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Unique items.
Cons: Items never recieved with no resolution or refund in sight, No delivery, Please see the write up for details.Most users ask Twisted Chef for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Dionisia Iqd
West Chester Township, Ohio
Went to Twisted-chef.com guarantee, saw no where to register.
This should have been a very easy task, went back and forth 3 times and still don't see it.
Lenette Ggi
Twisted Chef Shipping Service Review
Rating Details
Ordered 11-24-16 it's now 1-22-16 still no item shipped. Already took my money. Won't return any emails or messages. Very piassd off
Reason of review:
Order processing issue
Anonymous
Twisted Chef - Shipping Service Review
Rating Details
I ordered an item, MONTHS before an expected move. It never arrived. Emailed the company that I needed the order shipped asap. Got the canned respons others have reported to "please wait". Emailed back that I didn't have time to wait and to just cancel my order. This went on for WEEKS leading up to my move. They finally sent me shipping info. To an address in a state I don't live in (and never had). Even after I got confirmation that I would be getting a refund. Their final advice to me was to just go ahead and contact the person it got sent to and figure out how to get it to me. FYI I moved from Hawaii. To California. The package was shipped to the East Coast.
Reason of review:
Order processing issue
Anonymous
Do NOT buy from Twisted Chef!!!
I ordered months ago. They were certainly able to take my money, but not send my order. I am not the only one who has not received their items. They won't answer emails, they won't give me any information. My order status is "being processed" and I ordered November 28th 2016. It is February 9th 2017, still nothing. Their website said 4- 6 weeks. This is messed up. All I want is either my money back, or the product I paid for. It shouldn't be this hard. This was supposed to be a Christmas gift too, so yay, I didn't get my fiance much for Christmas this year. Thanks guys. Ya ***
Loss:
$3194
Cons:
- Not getting my order
Reason of review:
Never recieved product
Preferred solution: Full refund
Resolved
Alvy Zzb
Everett, Washington
Resolved: Twisted Chef - Shipping Service Review from Everett, Washington
Rating Details
Updated by user Nov 15, 2016
Lo and behold! My package finally arrived last night!
The packaging itself was trashed beyond belief, but I suppose the blame for that likely rests with USPS. Both the sharpeners were inside and my credit card was not billed again, so I consider the issue resolved satisfactorily.
Original review Oct 29, 2016
I purchased a knife sharpener that was BOGO, but I only ordered one. My card was billed within hours, but at least two weeks went by with no tracking info from them. So I emailed customer service, and I got a response a couple of days later: "I see that you didn't complete your order, so i want to offer my help. Please contacts us blah blah blah." I emailed again and reminded them that the charges already hit my card and that I had no intention of completing the process again for fear of being billed again. I got another reply that said the same as before. So I came to the internet to see if they had a customer service phone number, and instead I found this site. When I saw what other people have gone through, I immediately sent a final email demanding that they cancel the order and refund my money. We shall see.
Reason of review:
Order processing issue
Aaniyah Sog
Manhasset, New York
Garbage product
Rating Details
total ripoff, got my money back, but what a hassle, got three or four form letters saying sorry about the delay, sorry about the delay, your business is important to us...bull ***....say the offer on face book looked legit...finally figured out it was a fraud when two pieces of plastic showed up in my mail box....knew right then it was a scam. tried to contact them again on the process of returning the garbage and have heard nothing,,,,,so as i mentioned to them i would just throw them it the trash.....knew right then it was a scam. tried to contact them again on the process of returning the garbage and have heard nothing,,,,,so as i mentioned to them i would just throw them in the trash.... which i did
Reason of review:
Bad quality
Anonymous
Farmingdale, New York
Horrible company
Rating Details
I purchased a kitchen gadget on a two-for-one sale and they only sent one item. I had trouble receiving a response from them about this and after several weeks, I'd mentioned I'd have to contact outside business sources, and it was then that I received a reply. They stated the item was not on sale but I had a screen shot of the sale to prove this and they still would not fill my order correctly. It's not about the item anymore, it's completely about the lack of professionalism, the negligent way of handling this complaint, and the fact that they sold one overpriced item in a very misleading way that makes me realize this company is not worth patronizing and I will be filing a complaint with the Better Business Bureau, mainly because their business makes a bad name for other small businesses. Avoid them at all cost; it's not worth the headaches that will follow.
Loss:
$20
Cons:
- Please see the write up for details
- Items never recieved with no resolution or refund in sight
Reason of review:
Almost all of these reasons!!!
Preferred solution: Full refund
Anonymous
Ulster County, New York
He said/they said
Rating Details
I ordered a skull necklace and an egg mold (which they were giving away FREE at that point). Package came with only the egg mold but THEIR records say that the full order was shipped. I told them I didn't receive the necklace. Their response...wait. Waited a month...asked again...told that the full order was shipped. Case of "he said/they said" and I'm out my purchase price. BOGUS!! Reply to help address and they say "...as an email operator I simply do not have access to billing system and shipping". Issue escalated to management who will get in touch shortly. Month and a half gone by -- still no response.
Loss:
$29
Cons:
- Item not received
- Items never recieved with no resolution or refund in sight
Reason of review:
Problem with delivery
Preferred solution: Deliver product or service ordered
Abbie Geo
Grand Lake, Colorado
Don't buy from Twisted Chef!!!
Rating Details
I ordered several items on May 11,2016. It is now July 16 and I have not received my items or any shipping info although I have asked repeatedly for some followup. I have exchanged at least 10 emails with "Laura" in customer support and am always asked to continue to be patient. When I finally asked them to cancel my order and issue a refund, I got the same response that another reviewer received. Support Team Dear Rachel, Sorry for inconveniences. Unfortunately the order has been under processing by the supplier so the refund did not go through. Will you wait a bit, please, the order is on the way to you, once we are able to provide the tracking information for your order, we will send it to you ASAP. You should receive it shortly, and if you decide that you still don't want the items - you'll be able to send it back to us for a full refund. Sorry for the inconvenience once again. … Thanks, Laura, Twisted Chef Support followed by this one a few days later when I again had to reach out for an update or refund. Support Team Dear Rachel, Thanks for writing back. Sorry for the inconvenience, but as an email operator I simply do not have access to billing system and refunds, so I personally can't give anyone a refund. That's why I escalated the issue to the management, people who have access to refunds and more information. They should contact you shortly regarding you issue. … Thanks, Laura, Twisted Chef Support
Loss:
$50
Cons:
- Items never recieved with no resolution or refund in sight
Reason of review:
Poor customer service
Preferred solution: Full refund
Aide Xqi
No Order, No Reply......
Rating Details
I ordered $50 plus dollars in merchandise on 5/27/2016. Assuming it was coming from Hong Kong I waited over 6 weeks for delivery. My Credit card was charged on 5/27/2016 and I received a confirmation Email that my order was received and approximately how long it would take to arrive. I Emailed an inquiry 7/22/2016, I have still not received any type of response. Don't know if I should keep waiting, or lodge a complaint to have the charges reversed on the Credit Card. I wish I had checked this site before I put my order in. I have ordered other items through Facebook adds, most of which came from Hong Kong, but I have always gotten my order.
Loss:
$52
Pros:
- Unique items
- Price
Cons:
- Item not received
Reason of review:
Poor customer service
Anonymous
Madisonville, Kentucky
Still waiting
it has now been one month and i haven't received the 3 in one avocado tool.I am asking for a refund. It sounds like many have had this experience. I will never order from them again nor will i advise anyone to purchase from them. Buyer protection is the only way(it seems) to order safely from a telephone or facebook company, if indeed this is what they are.I will also post on facebook. If they are running out of product they should inform their customers.If there are delays , we should be given a heads up. It really discourages trusting any company without paypal or something to back up the customer
Loss:
$25
Cons:
- Item not received
- No delivery
Reason of review:
Problem with delivery
Preferred solution: Full refund
1 comment
Anonymous
Las Vegas, Nevada
Customer Service Review
Rating Details
Item supposedly shipped. Never recieved. Was told on July 13th my order would be reshipped asap. Still don't have it. Have been told numerous times my item was sent to management for expediated shipping. Still hasn't shipped. "Laura" tells me she doesn't have the ability to authorize a refund. Be very cautious of ordering anything from this site.
Reason of review:
Order processing issue
Anonymous
Franklin, Massachusetts
Wrong item
Rating Details
First of all, I placed my order on May 02 and just received it on July 22. I had sent quite a few emails to their support. I heard back to be patient. When I received it, it had a wrong item. I wanted the Breaking Bad apron, and they sent me one with a teddy bear on it. Not really what I ordered. I'm sure I won't hear back about receiving the correct item. I wouldn't trust them. I believe I received my other items, although they didn't come with instructions. Or even a packing list. I'd say be weary ordering from them. Check to see if amazon has the same items. Not worth the hassle.
Loss:
$25
Reason of review:
Not as described/ advertised
Anonymous
Sandy, Utah
Twisted Chef Shipping Service Review
Absolutely horrible experience with this company. I placed an order last December, my card was charged, and I never received my knives. After months of exchanged emails, still no resolution.
Reason of review:
Order processing issue
Anonymous
Las Vegas, Nevada
This site is a scam
Same as everyone else. Ordered an item. Never received it. 2 months of back and forth emails. have been told numerous times that it will be shipped asap. And the customer service person, only person I have heard from, doesn't have authorization to refund. But she is good at the keep you hanging on emails. Laura. Get an email from her and you will know you are wasting your time. All Bull! and they won't refund. Am taking the emails to my bank tomorrow to reverse the charge. And now i am just rambling because i don't need 100 words to warn you about them. Pissedconsumer.com you should change this to like 50 words.
Reason of review:
Order processing issue
Anonymous
Sacramento, California
Twisted Chef is a scam
Rating Details
I ordered a avocado tool from them on May 8th. On May 13th I emailed them asking them when it might be shipping. I got a response stating it will be shipping out soon. On May 19th I still had not heard anything from them. So I once again emailed them asking them to cancel my order and refund it asap as this is ridiculous and I had ordered it else where and my new order (Amazon) was delivering on Friday the 20th. Laura at Twisted chef sent me the below email. We are terribly sorry for all the inconveniences, some temporary problems occured to our system. All the orders, include yours, will be shipped these days. Will you wait, please. Thanks, Laura, Twisted Chef Support I emailed her once again telling her to cancel my order and i do not want nor need it as I ordered elsewhere. And want my money back asap. Well I just received the below from her once again. Sorry for the misunderstanding. Unfortunately the order was already shipped by the supplier so the refund did not go through. You should receive it shortly, and if you decide that you still don't want the items - you'll be able to send it back to us for a full refund. Sorry for the inconvenience once again. Thanks, Laura, Twisted Chef Support I am so confused... I ASKED IT TO BE CANCELLED not shipped and to refund my order. So I asked for the tracking number and told her she needs to turn it around asap... DO NOT BUY FROM THESE SCAMMERS...
Reason of review:
Poor customer service
9 comments
Lenette Ggi
Guest-1274876
Same thing ordered 11-24-16 still not received messaged and emailed 10 times and no answers
Replying to
Companies Similar to Twisted Chef
Wolfgang Puck
“I complained now I have to pay more to get help. Instead I go to social media and let millions hear my...“
HexClad
“It should be disclosed that eventually the coating will wear off in less than a year and lose heat, and...“
Nutribullet
“Am not happy with the product I would like to return it and get my money back , it was purchased in...“
Ember
“I lost the top of my ember travel mug 2+ can I get a replacement its a year when I bought it tho I dont...“
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
wouldn't you know I received it today